Mr. Niranj Viroja, the Manager of Technical Services at Listenlights, highlights valuable insights into the rapidly growing Annual Maintenance Contracts (AMC) market in India.
Mr. Viroja highlights factors like technology adoption, awareness about maintenance, and infrastructure expansion as key drivers of AMC in the Indian market. Organizations under Commercial Corporate Services, Datacenters, IT, and Healthcare, rely on AMCs for smooth operations. Preventive maintenance is gaining traction, leading to long-term contracts covering maintenance visits, troubleshooting, and spare parts replacement. With businesses increasingly prioritizing efficiency and cost-effectiveness, partnering with Listenlights for an Annual Maintenance Contract ensures seamless operations and optimized resource utilization, thereby enhancing overall business performance and competitiveness.
Services we cover under AMC
We offer comprehensive and non-comprehensive AMC services for various systems including electrical, ELV (FA, PA, CCTV, Access Control, Vesda, WLD, etc), Firefighting, and HVAC Systems. We ensure that the client receives all updates, customizations, modifications, and maintenance solutions, with 99.999% uptime and complete technical support.
USP that differentiates us from our competitors
We stand out in the AMC landscape with our utilization of Salesforce Service Cloud, a robust platform for managing customer inquiries and delivering exceptional customer service experiences. This integrated platform streamlines operations, enhances communication, and empowers the team to provide top-notch service consistently. Our well-trained team and system capability allow for optimum analysis, and corrective and preventive measures to maintain system health and prevent downtime.
Ensuring seamless maintenance delivery for diverse industries, promoting operational efficiency and satisfaction
At Listenlights, we seamlessly cater to the maintenance needs of businesses across diverse industries, ensuring operational efficiency and customer satisfaction. Our focus on Commercial Corporate Services, Industrial & Logistics, and Datacenters allows us to deliver comprehensive AMC solutions customised to each client’s specific requirements. With our dedicated and expert team, we empower businesses to optimize their operations and maximize productivity.
Sectors we serve and our further growth vision
We currently serve clients in the Commercial Corporate Services and Industrial & Logistics sectors, including Northern Trust, ICICI Bank, British Petroleum, and Castrol amongst others. As the Datacenter industry rapidly grows, we are expanding our services to meet the unique needs of businesses across various industries with top-notch maintenance solutions.
In conclusion, our dedication to providing comprehensive maintenance solutions, leveraging advanced technology, and targeting key verticals positions us as a leading player in the AMC market, poised for continued growth and success.